The Ministry of Human Resources and Emiratisation (MOHRE) is the primary authority in the UAE responsible for handling labor-related matters. If you’re facing workplace issues such as unpaid salaries, unfair termination, or violation of labor rights, MOHRE provides clear channels to file a complaint and seek resolution. This guide explains the step-by-step process, requirements, and tips to ensure your complaint is handled efficiently.
Understanding MOHRE and Its Role
MOHRE is the government body that oversees labor laws, worker rights, and employer compliance in the UAE. It acts as a mediator between employees and employers to resolve disputes in accordance with UAE Labor Law.
Common Reasons for Filing a MOHRE Complaint
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Unpaid wages or salary delays
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End-of-service benefits disputes
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Employee Contract Violations
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Workplace harassment or discrimination
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Unfair dismissal
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Unsafe working conditions
How to File a Complaint with MOHRE
Gather Required Information
Before filing, ensure you have:
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Emirates ID and passport copy
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Mohre Labor contract or job offer
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Proof of issue (salary slips, emails, termination letters)
Submit Your Complaint
You can file a complaint through:
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MOHRE Call Center – Call 80060
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MOHRE Mobile App – Available on iOS and Android
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MOHRE Website – Submit through the e-services portal
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MOHRE Service Centers (Tawjeeh) – Visit in person for assistance
Attend Mediation
MOHRE will arrange a meeting between you and your employer to resolve the issue amicably.
Escalation to Labor Court
If mediation fails, MOHRE will refer the case to the UAE Labor Court for a formal decision.
Tips for a Successful MOHRE Complaint
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File your labor complaint as soon as possible after the incident
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Provide complete and accurate details
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Keep copies of all documents and evidence
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Remain professional and calm during discussions
Timeline for MOHRE Complaint Resolution
Most complaints are resolved within 10 to 14 working days during mediation. If escalated to court, it may take longer depending on case complexity.
Avoiding Workplace Disputes
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Always have a written and signed employment contract
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Understand your labor rights under UAE Law
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Keep a record of communications with your employer
Conclusion
Filing a complaint with MOHRE is a straightforward process when you follow the correct steps and provide necessary evidence. Whether it’s a salary dispute, unfair dismissal, or workplace harassment, MOHRE ensures your rights are protected under UAE labor law. By understanding the procedure and acting promptly, you can increase your chances of a fair resolution.
FAQs About Complaining to MOHRE
Can I file a MOHRE complaint if I am on a visit visa?
No, MOHRE complaints are only applicable to employees with valid UAE work permits.
Is there a fee to file a complaint with MOHRE?
Filing a complaint through MOHRE is free, but court cases may have associated fees.
How can I check the status of my complaint?
You can track your complaint via the MOHRE mobile app, website, or by calling 80060.
What happens if my employer refuses to attend the mediation?
MOHRE will document the absence and may refer the case directly to the Labor Court.
Can MOHRE help with disputes over unpaid gratuity?
Yes, MOHRE handles end-of-service benefit disputes, including unpaid gratuity claims.
